Cricket World Cup organisers had to draft in extra call-handlers for their helpline after it became inundated by fans who had not yet received their tickets.

The helpline was reported to be permanently busy, with one ticket-holder saying she had been put on hold for 40 minutes.

World Cup organisers confirmed to Sportsmail that they had ‘increased the service levels [on the helpline] to help answer any questions people have', in light of the volume of calls.




Cricket World Cup organisers drafted in extra call-handlers for their ticket helpline





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Fans have been reassured that they will be able to collect replacement tickets from the box offices of all 11 venues if they have not been successfully delivered.

Many supporters with tickets for this weekend's warm-up matches also said they were unable to log in to the website to download their tickets due to more tickets going on sale Friday afternoon.

Meanwhile, the Twitter accounts for both Ticketmaster and DHL were responding to fans with issues.

One supporter wrote on social media: ‘Hey @cricketworldcup, where's my tickets? You've had a year to get them to me and still no message saying they're coming. I leave for England in a few days from Canada after four years of planning - would really like not to have to queue at the grounds.'

Another said: ‘I'm waiting on 32 tickets for 8 matches including Eng v SA and I still don't have a single ticket for any of the 8 matches. This is now beyond ridiculous. My booked train ensures I get to The Oval at 1015 on Thu. Let's guess what time I get into the ground. Midday looks unlikely.'




Fans have been reassured they will be able to collect replacement tickets from all 11 venues

A statement from CWC said: ‘CWC19 is collaborating with Ticketmaster as its ticketing partner to ensure that all fans are able to have a contact centre should they have queries about their tickets.

‘With over 800k tickets having been sold for slot terbaru gampang maxwin (tokodireksi.site) CWC19 and fans travelling from across the world Ticketmaster constantly adjust their service levels to adjust and deliver a consistent service.

‘As the tournament approaches, and tickets are dispatched, the level of customer queries increases, as seen across all major events. 

'The staffing is being adjusted to ensure that fans can contact the Ticketmaster service centre 7 days a week, including the Bank holiday Monday 27th May.'




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